Job description
Technical Support experience handling global customers.
· Strong troubleshooting skills in Windows, Linux and Networking (Data Center support Preferred)
· Ability to communicate technical concepts clearly and effectively.
· Analysis, troubleshooting, and problem-solving expertise.
· Effectively prioritize and call out customer issues.
· Strong skill in resolve cloud infrastructure issues.
· Do timely updates of tasks to match the severity levels.
· Excellent written and verbal communication skills.
· Effective communication and interpersonal skills to be able to establish rapport with people at all levels.
· The ability to work in teams as well as independently.
· Take a proactive approach to work without close supervision.
· Should be patient, persistent and attentive to details with strong work ethic and Organizational Skills
· Positive attitude
· Willingness to work in shifts and over the weekend.